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FAQs » Advice, Results & Referrals

1.

Can I call and speak to a Doctor for advice?

If you need to speak to your GP, the receptionist on duty will take your message and contact details and your call will be returned as quickly as possible. We cannot specify a time for the doctor to ring you as this depends on the doctor’s daily workload – when very busy, it may take 24 – 48 hours before a routine (non-urgent) call is returned.

If the advice you require is of an urgent nature, please highlight this to the receptionist in order that you can speak to the doctor at the earliest opportunity.

2.

How do I get test result?

If you have tests carried out in the surgery or if you are referred to hospital for a test, it is ESSENTIAL that you phone your doctor for the results within 7 – 10 days of the procedure taking place

Most call-backs will be made either in the lunchtime period or directly after surgery is finished in the late afternoon/evening.

Please note that Reception and Administration staff are NOT PERMITTED to give test results to patients unless specifically instructed to by a Doctor.

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